Refund and Cancellation Policy

Overview

This Refund and Cancellation Policy explains how cancellations, transfers, refunds, returns and consumer guarantees are handled by The Crafted Image Academy.

By booking a workshop, purchasing a product, redeeming a gift voucher, or engaging with our services, you agree to this policy.

Workshop Bookings

Photography workshops involve venue planning, preparation, scheduling, and limited participant numbers.

For this reason, cancellation requests are handled according to the time remaining before the scheduled event.

Participant Cancellation Requests

More Than 14 Days Before the Event

Participants may request:

• Transfer to another available workshop date; or
• A credit toward a future workshop.

7–14 Days Before the Event

Participants may request:

• Transfer to another available workshop date where practical; or
• A workshop credit at the discretion of The Crafted Image Academy.

Less Than 7 Days Before the Event

Refunds, transfers and credits may not be available due to commitments already made for the event.

Requests will be considered on a case-by-case basis.

Unable to Attend

If you are unable to attend a workshop, please contact us as soon as possible.

While we will always attempt to assist where practical, refunds, transfers and credits cannot be guaranteed once an event is approaching.

Workshop Cancellation by The Crafted Image Academy

If a workshop is cancelled by The Crafted Image Academy due to weather, safety concerns, instructor illness, insufficient numbers, venue issues, or other circumstances beyond our control, participants will be offered:

• A transfer to a future workshop; or
• A full refund.

Weather Conditions

Many photography workshops are weather-dependent.

Workshops may proceed in varied weather conditions where the educational objectives can still be achieved.

Where conditions are considered unsafe or unsuitable, The Crafted Image Academy may postpone or cancel the event.

Participants will be notified as early as reasonably possible.

Product Returns

Physical products may be returned where required under Australian Consumer Law.

If you believe a product is faulty, damaged, incorrectly supplied, or not as described, please contact us as soon as possible after receiving the product.

Photographs and supporting information may be requested to assist with assessment.

Change of Mind Returns

Change-of-mind returns are generally not accepted unless otherwise agreed by The Crafted Image Academy.

Where a return is approved, products must be returned:

• Unused
• In original condition
• In original packaging where applicable

Return shipping costs may be the responsibility of the customer.

Damaged or Faulty Products

If a product arrives damaged or develops a fault covered by Australian Consumer Law, we will work with you to provide an appropriate remedy which may include:

• Repair
• Replacement
• Refund

depending on the circumstances and the requirements of Australian Consumer Law.

Gift Vouchers

Gift vouchers:

• Are valid for the period stated on the voucher
• May be redeemed against eligible workshops, products or services
• Are transferable unless otherwise stated
• Are not redeemable for cash

Unused voucher balances remain available until the voucher expiry date.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.

Consumers are entitled to protections and remedies provided by applicable consumer legislation.

Changes to This Policy

This Refund and Cancellation Policy may be updated from time to time.

The most current version will always be available on this page.

Continued use of our services constitutes acceptance of any updated policy.

Contact Us

If you have questions regarding this Refund and Cancellation Policy, please contact The Crafted Image Academy through our Contact Page.

📍 Newcastle, New South Wales, Australia

📄 Contact Form: craftedimageacademy.com/contact