Shopping Terms and Conditions

Welcome

These Shopping Terms and Conditions govern the purchase of physical products through The Crafted Image Academy online store.

By placing an order through our website, you agree to these Shopping Terms and Conditions in addition to our Terms and Conditions, Privacy Policy, and Refund and Cancellation Policy.

Products

We make every reasonable effort to ensure that product descriptions, specifications, photographs, and pricing information are accurate.

Product images are provided for illustrative purposes and may vary slightly from the actual product due to manufacturing updates, photography, or display settings.

All products are subject to availability.

If a product becomes unavailable after an order is placed, we may offer an alternative product, backorder option, store credit, or refund.

Pricing and Payment

All prices are listed in Australian Dollars (AUD).

Prices include GST where applicable.

Payment must be received in full before an order is processed and dispatched.

Payments are securely processed through approved third-party payment providers. The Crafted Image Academy does not store complete credit card details on its servers.

We reserve the right to update prices, product information, and product availability without prior notice.

Orders

Once an order has been successfully placed, you will receive an order confirmation email.

Orders are processed in the order they are received.

We reserve the right to cancel or refuse any order where fraud, misuse, pricing errors, stock discrepancies, or other exceptional circumstances are identified.

If an order cannot be fulfilled, any payment received will be refunded.

Shipping and Delivery

We currently ship physical products within Australia unless otherwise stated on the product page.

Shipping charges are calculated during checkout.

Estimated delivery timeframes are provided as a guide only and may vary depending on location, courier services, public holidays, weather events, and circumstances outside our control.

Delivery delays caused by postal services, courier companies, customs processes, or other third parties are outside the control of The Crafted Image Academy.

Customers are responsible for providing accurate shipping information when placing an order.

Damaged or Missing Items

If your order arrives damaged, please contact us as soon as reasonably possible after delivery and provide photographs of the product and packaging where applicable.

If an item is missing from your order, please contact us promptly so that we can investigate the matter.

We will work with the relevant shipping provider to resolve delivery issues wherever possible.

Workshop Bookings and Digital Products

Workshop bookings, online courses, digital products, downloadable resources, and similar services are delivered electronically and are not shipped.

Separate terms, policies, and booking conditions may apply to workshops, events, courses, and digital products.

Returns and Refunds

Returns, refunds, cancellations, and consumer guarantees are governed by our Refund and Cancellation Policy.

Please refer to that policy for full details regarding eligibility, return procedures, and customer rights.

Intellectual Property

All content associated with products sold through The Crafted Image Academy, including product descriptions, photographs, graphics, logos, branding, and supporting materials, remains the intellectual property of The Crafted Image Academy unless otherwise stated.

No content may be reproduced, copied, distributed, or used without written permission.

Privacy

Personal information collected during purchases is handled in accordance with our Privacy Policy.

By placing an order through our website, you acknowledge that personal information may be collected and processed for the purpose of fulfilling your order and providing customer support.

Australian Consumer Law

Nothing in these Shopping Terms and Conditions excludes, restricts, or modifies any rights or remedies available under Australian Consumer Law.

Where consumer guarantees apply, your rights are protected by law.

Changes to These Terms

These Shopping Terms and Conditions may be updated from time to time.

The most current version will always be available on this page.

Continued use of our online store constitutes acceptance of any updated terms.

Contact Us

If you have questions regarding these Shopping Terms and Conditions, please contact The Crafted Image Academy through our Contact Page.

📍 Newcastle, New South Wales, Australia

📄 Contact Form: craftedimageacademy.com/contact