What We Collect and Track

We may collect personal information that you voluntarily provide, including:

• Your name, email address, and contact details (e.g. when you subscribe, enrol, or contact us).
• If you are a registered user, we save your content activity like create/update/delete posts and comments.
• Technical and usage data (such as IP address, browser type, device information)
• Information collected through cookies and analytics tools (pages visited, time on site, etc.)
• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
• We’ll also use cookies to keep track of cart contents while you’re browsing our site.

During Your Shopping

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

• We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
• We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.
• Our team members have access to this information to help fulfil orders, process refunds and support you.

Why We Collect It

We collect your information to:

• Deliver and improve our services and online learning experience
• Send you updates, workshop details, and photography resources (only with your consent)
• Understand how our content is used so we can make it more relevant to your interests

Lawful Basis for Processing (GDPR Compliance)

If you are located in the European Union (EU) or European Economic Area (EEA), we rely on one of the following legal bases to process your personal data:

• Consent (e.g. newsletter signup)
• Contractual necessity (e.g. processing a workshop booking)
• Legal obligation (e.g. tax or audit requirements)
• Legitimate interests, provided these are not overridden by your data rights